Vine Customer Service (Vine CS) is accessed through the "Contact Us" Link, and filling out a form with your your issue. Do not contact Amazon customer support for Vine problems, Amazon CS will NOT know anything about vine.
When you contact Vine CS be extra polite, the staff of Vine CS seem to be in another country, and based on the very formal way they respond, and write I think it is in India. Try not to ask about more than one issue at a time. If you ask more than one question they may not respond to the other issues, and even respond in odd and unexpected ways. Do not respond in any way with anger, it will not go well for you.
Do not bother to ask CS why your review was rejected. The response will almost certainly be either to send you a link to the community guidelines, or quote them. Rarely will they respond in that regard with anything useful. Some people have gotten lucky and managed to get in touch with someone who explained some things in more detail, but not usually when review rejection is the issue. They may also respond as if you are reporting a review as having something wrong with it, resulting in the review being removed, or a response saying that they do not see any reason to take the review down, and if you persist in asking them about it they might kick you out of the program (I know that makes no sense).
Do not request more than one item be removed form your review queue, or to cancel more than one item at a time. Canceling too many items at one time is grounds for removal from the program. If you do the request one at a time they go to multiple different people and are less likely to cause problems.
Do contact them if a product arrives too damaged to review. Broken bottles, open packages of food or supplements, Products that arrive and do not work are reasons to have them remove the item from your queue. You CANNOT RETURN OR EXCHANGE items. Some people have reported being able to do it, but they were not supposed to.
I have not had any products arrive DOA but if I did I would attempt to fix them, and then do a review reporting that the product was not working when I got it. A reasonable quality product should only have 5% to 10% max failure rate, if you receive a product that is bad from the beginning then it is likely a large portion of that product could be faulty.
If for some reason you are kicked out of vine, CS generally CANNOT reinstate your account. Take a break, finish ALL your reviews and go on with your life, some people have reported that they got another invite later on. If you think a vindictive seller is the reason, or something else other than you did not keep up with your reviews, then try to contact them.
Do not be afraid to contact vine CS, there is a lot of superstition around the vine program, and many viners act like they are in a cargo cult when it comes to how they deal with and react to problems on vine.
Vine CS can take from 24 hours to a week to respond. wait at least a week before contacting them, if you do not get a response.
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