Saturday, August 30, 2025

Disappearing reviews

From time to time in the forums someone will post in a panic that their reviews have been deleted, and they are certain it was because they gave a low star review, or are being shadow banned, or some other complete bullshit. 

When you hear hoof beats, think horses, and not unicorns!.

In my profile page right now there are 13 items that have been deleted, but the reviews are still there. I did notice that at first they did not show up and I had to reload the page a couple times and scroll down and up a couple times. Deleted product reviews seem to be at the end of the list on your profile page.

Clicking on these items will show the review but it will say no image available under product details. Clicking on the no image available icon will take you to an amazon dog page. This means that either the seller took the product down (usually because it sold out), or for an unknown reason amazon took the product down. DO NOT PANIC if this is a food item, if there is some problem with a food item or supplement amazon would notify you. Do not assume that missing food items are somehow bad.

In your reviews items list, you might see this: 

 

saying Image not found

with an ASIN number and the words "This item is no longer available", a date, and "You Reviewed this item" but the button "see review" is missing. I have 4 of these on my reviewed items screen, and all are in previous years. If you look for that ASIN in the itemized report for that year you will see what it was, and you may find that the review IS still on your profile page.

If you are looking for your review on the actual product page, and you just had it approved, it will not show up for several hours or maybe a day. If the product has a lot of reviews and some of those reviews have lots of "helpful" clicks then your review may be buried.  It may take a while to find. If the review is for a previous year or evaluation period I would not worry about it since it no longer counts in your stats.

If you still cannot find your review, try on your phone, or in the app, or not in the app, or on a computer, or on a computer or your phone with your account logged out, or reboot your computer/phone. Clear cookies, and your cache. Try with wifi off on your phone. Try on someone else's computer or phone not on your network. If all else fails and you REALLY need to see it then contact vine CS. I do not know if they can help, and they may confuse your request with a request to report the review.

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