Amazon is a large corporation with thousands of workers, at dozens of warehouses dealing with hundreds of thousands of items.
There is a 10% chance they will ship the wrong item, no item, or your item will just disappear.
Why does this happen? Amazon warehouses use robots to pick items, and to stock items. There is almost no quality control when it comes to checking if an item that is being packaged for shipping is the correct item, or if there is any item at all in the package. When an item is ordered and paid for the order goes to the nearest warehouse (that has it) to your location. A robot picks the item, and takes it to a human, the human has little say as to what type of box or envelope it gets shipped in. The human must pack a certain number of boxes per minute or they can be fired. So there is no time to figure out or confirm that the item going in the box is what you ordered.
In some cases the item is shipped by the seller, and this can take months to ship to you depending on where it is shipping from.
Then there is theft. Theft from trains, or trucks in transit. Theft by amazon delivery drivers that put the item on your porch take a picture of it, and then steal it, and last of all are porch pirates.
The one place that your item will not be thieved from is at the warehouse since there is no time to steal something, cameras everywhere, and workers purses, back packs, and lunch boxes are searched before they leave the premises.
So what do you do if an item is stolen, lost, or arrives but is wrong? You CANNOT RETURN OR EXCHANGE items. Some people have reported being able to do it, but they were not supposed to. If an item is stolen? Contact vine customer service and they will take it out of your queue.
If it is lost? usually Amazon will report it as such and cancel the order. So if your ordered a widget and never got it, amazon canceled it, then in your itemized report for that year you will see an item for 1 widget at $10 ETV and then another item for 1 widget at -$10.
If you got the wrong item (and not a variant) then contact vine CS and have the item removed from your review queue. If it is a variant then review it but report that you did not receive the correct color size, or whatever.
If you get too many items then just do the review on the original amount ordered, and do not mention that you got more than whatever was supposed to ship. Do not try to return the extras, 95% of the time amazon (or the seller) will just tell you to keep it.
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